What is your return/exchange policy?
Please see our Returns Policy
page for full details, bur briefly we will accept returns within 30
days of your purchase, however we do require you contact Ultimate Truck
for a Return Authorization# prior to returning any item. You are
responsible for any shipping charges to return an item to Ultimate
When in doubt, please call us at 877-921-1531, or email us at with any questions regarding product returns.
How do I return a product?
Please contact us at 877-921-1531 prior to returning any product.
Depending on the product, we may have you return it to our main
warehouse, or to the manufacturer.
Do you offer express/expedited shipping?
We do offer expedited shipping options when available. Please call us
at 877-921-1531 so we can give you a Next Day or 2nd Day shipping quote.
Expedited shipping options may not be available for all Ultimate Truck
Do you ship outside the US?
We do not normally ship products outside the US, but we are pursuing
international shipping services, so please contact us if you are
interested in having an item shipped to you.
Due to our proximity to the Canadian border, we can often make shipping
arrangements for Canadian customers. If shipping to a US address near a
border crossing is an available option for you, we can easily process
Do you keep inventory on hand?
Our Spokane warehouse is full to the brim with inventory from most of
our major lines. We try to ship orders directly from our warehouse,
however we will ship directly from the manufacturer if the product will
get to you more quickly. Since we have the ability to ship direct, and
ship from the manufacturer, you will never see us list an item as out of
Do you price match?
Ultimate Truck has a low price guarantee in that if you see a
competitor's price that is lower than ours, we will try and match their
delivered price, guaranteed!
How to get the lowest price:
1. Call one of our sales staff at 877-921-1531.
2. If you place your order on-line, in the comments section of the
order check out process, please make a comment about the price match and
provide a URL to the site. We will address the price match before we
charge your credit card.
Terms and conditions
Ultimate Truck reserves the right to not honor price matches. Price
match is the selling price of the identical product and any taxes,
shipping or handling charges. Essentially the price match is the
delivered price to your door from the competitor's site. We will not
honor price matches from auction sites, rebates, liquidations or
membership club stores.
How quickly will you process my order?
We strive to process your order the same day we receive it, depending on
the time you submit your order. Orders placed on weekends or holidays
may not be processed until the next business day. You will receive an
Order Confirmation email from Ultimate Truck shortly after you place
your order. If you do not, please notify us to make sure your order
When will my order ship?
Most orders ship within 1 – 3 days, however some orders may take longer.
To help speed up shipping times to you, we will often ship products
from the closest warehouse. Some products will always ship from our
Spokane warehouse, while some may ship directly from the manufacturer.
Depending on product availability, your order may take longer to ship.
If we are aware of product delays, we will contact you immediately.
Once your order ships, we will provide you with a tracking number for
Do you have any other brands or products available?
We are constantly updating our listed products and manufacturers. As an
online retailer and wholesale distributor, we have access to hundreds
of product lines. We try to offer our most popular products on our
site, and if you do not see your favorite brand, or desired product on
our site, it does not mean we can’t get it. Please contact us at
877-921-1531 if a product you want is missing from our site.
Do you have a retail store?
We do have a retail store location at 15 N Argonne Rd, Spokane Valley,
WA 99212. In our showroom, we stock a wide selection of our most
popular products, including a large inventory of WeatherTech floor
liners and Truxedo tonneau covers. At Ultimate Truck, we install every
product we sell, so feel free to contact us to schedule an installation
appointment. For your convenience, we also offer in-store pickup for
your online order, and with in-store pickup additional discounts may
Our store is open Monday - Friday: 8 AM – 5 PM (PST), and Saturday: 9 AM – Noon (PST). We are closed on all major US holidays.